Shipping policy

Shipping & Delivery Policy Order Processing Time We typically process and ship orders within [1-2]business days (excluding weekends and holidays) after your order is confirmed and payment is received. Orders placed after [11:00 PM EST] will be processed on the next business day. Shipping Options & Rates We are committed to providing you with a reliable shipping service.
  • Standard Shipping Only: To ensure consistency and reliability, we currently offer a single Standard Shipping method for all orders.
  • Shipping Rates Vary by Product: The shipping cost for your order is calculated based on the specific products you select. You can view the exact shipping cost for each item on its product detail page, and the total shipping fee will be clearly displayed during checkout before you complete your purchase.
  • Free Shipping Eligibility: Enjoy free standard shipping on all orders over [$50],or enjoy free standard shipping on same campaign time.
Domestic Shipping
  • For orders shipped within [the United States]: The estimated delivery time for Standard Shipping is [3-8]business days after your order has been shipped.
International Shipping
  • We currently ship to a variety of countries and regions, including but not limited to the United States, Canada, Australia, Israel, and most member states of the European Union.
  • For international orders, the estimated delivery time for Standard Shipping is typically between [10-20]business days after shipment, although delays due to customs processing are possible.
  • Duties & Taxes: International customers are responsible for all import duties, taxes, and customs fees that may be levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the recipient.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package. Please allow up to 24-48 hours for the tracking information to become active in the carrier's system. Shipping Delays & Issues While we provide estimated delivery windows, actual delivery dates are not guaranteed. Delays can occasionally happen due to carrier issues, weather, or customs inspections. If your package is significantly delayed (e.g., more than [3]days past the estimated date) or appears lost, please contact us at support@foxlume.store. Returns & Changes Please refer to our comprehensive Return & Refund Policy for full details.
  • Order Changes/Cancellations: To change or cancel an order, contact us immediately at support@foxlume.store. We can only modify orders that have not yet entered the shipping process.
  • Damaged/Lost Packages: If your order arrives damaged or is lost in transit, please contact us within [7]days of the estimated delivery date at support@foxlume.store with your order number and supporting photos (if applicable).
Contact Us For any questions regarding shipping, please reach out to us at support@foxlume.store. We're here to help!